Complaints

This section explains what you need to do if you are making a formal complaint against the school or a staff member. It should not be used to raise any general concern you may have. All parental concerns should be discussed with the class teacher or head teacher in the first instance.

If you are not satisfied with the response you have received by the class teacher, please direct your concern to the headteacher, Mrs Ward who will endeavour to find a positive solution to your concern. If you are still unhappy with the outcome of your concern, you can make a formal complaint to the headteacher. Please refer to the complaints policy in the link below.

Complaints put forward by parents of children with special educational needs should by addressed in the first instance to the SENDCo Mrs Underwood if a solution has not been resolved through the child's class teacher. If the parent is not satisfied with the outcome of the complaint made to the SENDCo, the complaint should be directed to the headteacher. The formal complaints process applies in the same way for parents of children with SEND.

Complaints can also be heard from members of the public. These complaints must follow the same procedure as set out in the complaints policy.

Files to Download

What's being said

"Absolutely wonderful staff in a fantastic homely school"
- Parent questionnaire
"Teachers are always willing to go that extra mile to ensure lessons are fun, exciting and engaging"
- Parent questionnaire
"A lovely environment to learn and explore"
- Parent questionnaire
"I'm always made aware of my child's strengths and weaknesses and given ideas to help at home"
- Parent questionnaire
"Communication between staff and parents is excellent"
- Parent questionnaire
"My child is very happy at school"
- Parent questionnaire
"A wonderfully, inclusive village school with a nurturing ethos"
- Facebook Review

Woore Primary & Nursery School

London Road, Woore, Cheshire CW3 9SQ

Mrs M Ward (Headteacher), Marni Shapiro-Day/Rachel James (Administrators)

Mrs L Underwood (SEN), SEN Email: admin@woore.shropshire.sch.uk